It’s our mission to help companies embrace feedback to make smarter, faster growth decisions.
LoopVOC Founding Team
Lauren Culbertson
CEO
Barry Simons
Engineering
Rob Culbertson
Finance & Operations
LoopVOC Mission
We’re on a mission to change the way companies use customer feedback to build, position, and grow the best products. Data is at the heart of every decision we make, and we strive to enable our customers to use data in new and innovative ways. We are innately curious, radically transparent, and obsessed with feedback. We set aggressive goals and push ourselves to constantly evolve. We like to go after big ideas, fast—and we’re building out a team of highly-motivated people who like to do the same.
Hear from our Customers
Loop is helping us shine a light on areas that we suspected might need improvement, however, we didn’t have the concrete data to back that up. With Loop, we have concrete data now and we can better hone in on those areas that need improvement. It will allow us to better understand customer pain points and how we can better resolve their issues.
Matt KihnCustomer Engagement Specialist, DrChrono
It’s making my life much easier (and my sales enablement manager’s life better, too) when we can provide customer-proof. Customer feedback can now be our truth and focus from the start of the conversation and gives us something to rally our teams around.
Stacey FinneganDirector of Product Marketing, BoomTown
There’s no question that establishing a share of voice across online reviews is critical. Without Loop, we wouldn’t know who our top competitors really are across online review sites, nor would we be able to see how our volume and sentiment stack up across key features and topics.
It was so easy to get started with Loop. And it was something that everybody saw value in immediately. Why not make it easier on ourselves to identify customer opportunities? You cut some things that aren’t worth the money, but add things [like Loop] that are definitely worth the money.
Co-founder and CEO, Lauren Culbertson, speaks with experts across the industry about Customer-Led Growth strategies, and what organizations can do to harness customer feedback in more meaningful ways.