Customer Testomonials

See how companies are using loop to fuel customer-led growth.

DrChrono Identifies Changing Market Needs During COVID19

DrChrono used Loop to spot customer feedback trends and gather the data they needed to build a business case for new support channels. After quickly rolling out chat support, they’re already seeing an uptick in customer sentiment and CSAT scores.

Loop is helping us shine a light on areas that we suspected might need improvement, however, we didn’t have the concrete data to back that up. With Loop, we have concrete data now and we can better hone in on those areas that need improvement. It will allow us to better understand customer pain points and how we can better resolve their issues.

BoomTown Aligns teams and strategy around the customer

BoomTown chose Loop to consolidate and analyze all of their customer feedback channels in one place and establish a single source of truth for customer priorities.

It’s making my life much easier (and my sales enablement manager’s life better, too) when we can provide customer-proof. Customer feedback can now be our truth and focus from the start of the conversation and gives us something to rally our teams around.

123FormBuilder Strengthens Share Of Voice with online reviews

Loop makes it easy to track the volume and sentiment of online reviews across their competitive landscape, allowing 123FormBuilder to product, sales, and marketing opportunities quickly.

There’s no question that establishing a share of voice across online reviews is critical. Without Loop, we wouldn’t know who our top competitors really are across online review sites, nor would we be able to see how our volume and sentiment stack up across key features and topics.

SquadLocker Institutes VOC Program for Consistent Feedback

Loop is helping SquadLocker start their first Voice of Customer program by bringing direct and indirect feedback into one place. With a comprehensive view of data, teams across the company can now ensure strategies are focused on customer priorities.

It was so easy to get started with Loop. And it was something that everybody saw value in immediately. Why not make it easier on ourselves to identify customer opportunities? You cut some things that aren’t worth the money, but add things [like Loop] that are definitely worth the money.