New Custom Topics and Saved Views in Loop
Lauren Culbertson
Co-founder and CEO, LoopVOC
Customer needs are changing constantly, and a cohesive segmentation strategy is critical to delivering value. This week we’re launching new tools to help product marketing leaders build a needs-based segmentation strategy to unlock growth by classifying customer segments based on a common set of needs and behaviors.
New Custom Topics and Saved Views in Loop
Custom Topics
Go even deeper into trends in your feedback with topics unique to your organization. In addition to automatically tagging topics coming out of your feedback with NLP, you can now create your own custom topics that tag text based on keyword rules. As our AI engine learns from your rules, we will predict more granular insights over time.
Summary of Strengths and Weaknesses
Quickly understand the customer segments with the biggest needs impacting your business. Loop now summarizes the top strengths and weaknesses coming out of your feedback, based on a weighted score determined by volume and sentiment.
New Filters for Easy Segmentation
Loop is getting a new look as we gear up for more advanced segmentation capabilities over the coming weeks. Now you can easily save your filter options and create custom views that can be shared with stakeholders across your organization.
Save and Share Custom Dashboards
Create custom views to better understand each segment. You can now curate specific and actionable reports that can be shared with key stakeholders across your organization.
